At Jasmine Osteopathy, we are committed to protecting your privacy and handling your personal information securely and responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This privacy notice explains:

• what information we collect,

• why we collect it,

• how it is stored and used,

• who it may be shared with,

• and your rights regarding your personal data.

Who We Are

Jasmine Osteopathy is an osteopathy practice providing assessment, diagnosis, treatment, and rehabilitation services.

Data Controller:
Jasmine Fisher
Heal Wellness Clinic
jasmine.osteopath@gmail.com
07715859041

What Personal Data We Collect

In order to provide safe and effective osteopathic treatment, we may collect and process the following personal information:

Personal Information

• Name

• Date of birth

• Address

• Telephone number

• Email address

• Emergency contact details

Medical Information

• Medical history

• Current symptoms and health concerns

• Medication details

• GP and other healthcare provider details

• Treatment notes and clinical assessments

• Relevant correspondence from other healthcare professionals

Administrative Information

• Appointment history

• Payment and invoicing records

• Insurance details where applicable

We only collect information that is necessary for your care and treatment.

Legal Basis for Processing Your Data

We process your personal data under the following lawful bases:

Healthcare Provision - Processing your health information is necessary for the provision of healthcare and osteopathic treatment.

Contract - By booking and attending appointments, you enter into a contract with Jasmine Osteopathy for the provision of treatment services.

Legitimate Interests - We may use your contact details to:

• arrange appointments,

• send appointment reminders,

• communicate regarding your care,

• and manage clinic administration.

Consent - Where we send newsletters, health tips, or marketing communications, we will only do so with your consent. You may withdraw consent at any time.

How Your Information Is Stored

Your records are stored securely using password-protected and encrypted systems where possible.

Paper records, if used, are stored securely and only accessible to authorised persons.

If clinic management software is used, it will be compliant with UK GDPR standards.

Who Has Access to Your Information

Your information will only be accessed by individuals who need it for your care or clinic administration.

This may include:

• your osteopath,

• reception or administrative staff,

• or approved service providers involved in appointment management or secure record storage.

All individuals with access to your information are expected to maintain confidentiality.

Sharing Your Information

Your personal information will not be shared without your consent unless:

• it is necessary for your healthcare,

• required by law,

• necessary to protect your vital interests,

• or requested by regulatory or safeguarding authorities.

Where appropriate and with your consent, information may be shared with:

• your GP,

• consultants,

• other healthcare professionals,

• or insurance providers

Retention of Records

Healthcare records are retained in accordance with professional and legal requirements. Adult records are generally retained for 8 years after your last appointment. Records relating to children are retained until the patient reaches age 25, or 8 years after their last treatment, whichever is longer. After this period, records will be securely deleted or destroyed.

Your Rights

Under UK GDPR, you have the right to:

• request access to your personal data,

• request correction of inaccurate information,

• request erasure of your data in certain circumstances,

• restrict processing,

• object to processing,

• request transfer of your data to another provider,

• and withdraw consent where consent is the basis for processing.

Requests should be made in writing using the contact details below.

We may require proof of identity before releasing information.

Website and Cookies

If our website uses cookies, these are used to improve website functionality and analyse website traffic. You can control cookie settings through your browser preferences.

Complaints

If you have concerns about how your information is handled, please contact:

Jasmine Fisher
jasmine.osteopath@gmail.com
07715859041

If you are not satisfied with our response, you may complain to:

Information Commissioner’s Office (ICO)

Wycliffe House
Water Lane
Wilmslow
SK9 5AF

Telephone: 0303 123 1113

Changes to This Privacy Notice

This privacy notice may be updated from time to time to reflect legal, regulatory, or operational changes.

The latest version will always be available upon request and, where applicable, on our website.